Customer Service Rep III, Allergan Aesthetics, Austin, TX

📋 Description

• Handle 15-20 case interactions per day including complaint inquiries and complex/escalated requests
• Put down phone case log and resolve issues preventing order processing via inbound phone
• Manage up to 20-25 call interactions per day including inbound and outbound calls
• Partner with sales and operational departments to provide exceptional customer service
• Deliver excellent customer experience in a professional and courteous manner
• Support and mentor FA CXRs with customer de-escalation and questions

🎯 Requirements

• 2-4 years of Customer Service experience, preferably in a Contact Center environment
• Experience working with MS Office
• Attention to detail and strong focus on multitasking
• Proficient oral and written communication skills, active listener
• Associate Degree OR High School Diploma and equivalent relevant experience
• SAP, CRM, Salesforce, or Business Systems experience preferred

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs
• Hourly pay range: 21 - 37.8 USD