Customer Service Representative

📋 Description

• Handle high volumes of live chats
• Coordinate inquiries about Binance products and retain customers
• Resolve customer complaints and document report analyses
• Improve service quality by optimizing complaint processes
• Manage unpredictable emergencies promptly and efficiently
• Perform ad hoc tasks and reports for shift leaders or managers

🎯 Requirements

• Bachelor's degree or diploma, preferably in finance
• Prior customer support experience in e-commerce or financial sector
• Familiar with CS operations and problem-solving; data-driven
• Experience or knowledge of financial derivatives is a plus
• Willing to work weekends and night shifts
• Fluency in English and Thai for coordination with partners

🎁 Benefits

• Shape the future with the leading blockchain ecosystem
• Collaborate with world-class talent in a flat, global org
• Tackle fast-paced projects with autonomy in an innovative environment
• Career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (may vary by team)