Customer Service Representative

📋 Description

• Accurately resolve customer calls/emails in a timely manner while providing a high-quality customer
• Efficient in navigating multiple systems and utilizing troubleshooting skills to find the best
• Meet/Exceed adherence to schedule at 90% or above to drive an efficient customer experience.
• Accurately enter new orders for products, services, and renewals, and documenting in system(s) as
• Create or modify Support quotations when needed.
• Follow up in a timely manner on existing orders to receive information needed to complete order.

🎯 Requirements

• High school degree or equivalent
• 1-3 years’ experience in customer success/account management in support of revenue clients is
• Strong troubleshooting and analytical ability, self-starter, positive, creative problem solver.
• Ability to manage multiple customers' demands with excellent time management skills.
• Strong organizational and project management skills.
• Thrives in fast-paced environments, embraces challenges with a 'can-do' attitude, is independent