Serve as a liaison between patients and therapists with a focus on customer service and providing
Facilitate patient visits and appointment scheduling for therapists.
Handle all aspects of appointment scheduling, including accurate data entry, answering incoming
Respond to all calls professionally with a warm tone, patience, and compassion.
Answer a minimum of 55 incoming phone calls per day, including NPH and overflow calls.
Answer a minimum of 20 New Patient Hotline calls per day.

🎯 Requirements

High school diploma or equivalent.
Relevant customer service experience helpful.
Excellent verbal and written communication skills.
Experience with multi-line phone system helpful.
Must live in the Tri-State Area (NY, NJ, CT).
Remote position requires a quiet private space at home to set up a workstation not too far from the

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