Customer Service Representative

📋 Description

• Build and maintain relationships with enterprise clients.
• Understand client businesses, competitors, and verticals.
• Define client objectives with the Client Partner.
• Drive cross-functional improvement programs and client advocacy.
• Lead change management and training to drive usage of pymetrics.
• Ensure successful implementation and adoption across accounts.

🎯 Requirements

• BS/BA degree required; MBA preferred
• 7+ years of client management experience
• Strategic, solutions-oriented partner for enterprise clients
• Experience managing senior-level relationships at enterprise clients
• Track record of revenue growth and strategic recommendations
• Advanced MS Office skills (Word, Excel, PowerPoint)

🎁 Benefits

• Health care plan (medical, dental & vision)
• Flexible paid time off
• Family leave (maternity, paternity)
• 401k
• Stock option plan
• Commuter transportation benefits