Customer Service Representative

📋 Description

• Serves as first point of contact for all customers seeking Workforce Center Services.
• Assist customers in accessing resources to secure employment, training or other supportive services
• Provide basic information and direct customers to services in an appropriate, timely and efficient
• Promote the benefits and scope of services available by making customer referrals to appropriate
• Ensure that there is equitable access for all individuals regardless of needs or barriers.
• Coordinate the efficient use of resources with partner staff.

🎯 Requirements

• Education: Associate Degree with course work in Social Services or related field or equivalent
• Experience: Minimum 2 years customer service experience required
• Must possess excellent verbal and written communication skills as well as demonstrated computer
• Workforce Service experience or demonstrated ability to serve diverse populations required
• Prefer working knowledge of all applicable local Workforce Service programs
• Familiarity with applicable federal, state and local laws and regulations required