Customer Service Representative

📋 Description

• Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
• Provide friendly, professional support to providers, agents, insureds, and injured workers
• Accurately enter First Reports of Injury while speaking with callers
• Resolve claim-related questions or route calls appropriately for quick resolution
• Serve as a key member of the customer service team supporting Claims Operations
• Process inbound emails, faxes, and mail for the Claims Department

🎯 Requirements

• Customer service or call-center experience strongly preferred
• Strong phone presence with clear, professional communication skills
• Fast and accurate typing and data-entry skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Exceptional organization, attention to detail, and time-management abilities
• Ability to confidently juggle multiple systems and tasks

🎁 Benefits

• Mission-driven work with real impact on injured workers
• Stable, professional work environment
• Develop valuable experience in insurance and claims support
• Join a team that values training, accuracy, and customer care