Respond to participant inquiries about their employer-sponsored savings and retirement plans.
Assist clients with transactions (withdrawals, deposits, retirement rollovers).
Provide general information about the organization.
Refer clients to specialists when needed.
Receive, understand, resolve complaints, and offer solutions.
Provide support and guidance while complying with internal policies.

🎯 Requirements

High school diploma or equivalent
Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening
User experience with good working knowledge of the Office Suite
Comfortable with technology
Group Savings and Retirement product knowledge is an asset
Strong, clear and effective English and French written and verbal communication skills

🎁 Benefits

Computer equipment provided
No sales or solicitation
37.5 hours per week, Monday to Friday
Dynamic work environment and great team
Paid training
Quick onboarding

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