Customer Service Representative (E-commerce)

📋 Description

• Respond to customer inquiries via email, phone, and chat
• Update order status and shipping questions
• Support returns, exchanges, and refunds
• Help customers identify products that fit their needs
• Resolve concerns in a professional and timely manner
• Document customer interactions accurately

🎯 Requirements

• 2+ years in customer service roles
• Strong verbal and written English communication
• Excellent problem-solving abilities
• Ability to manage multiple customer interactions
• Strong attention to detail
• Comfortable working in a fast-paced environment

🎁 Benefits

• Home office
• Competitive compensation based on experience
• Career plans to allow for extensive growth in the company
• International Projects
• Oowlish English Program (Technical and Conversational)
• Oowlish Fitness with Total Pass