Serve as the first point of contact for customer inquiries via phone, chat, and email
Investigate and resolve customer issues, including billing questions
Maintain and update customer accounts in proprietary platforms and CRM software
Collaborate with peers and internal partners for timely resolutions
Contribute to team initiatives and continuous improvement efforts

🎯 Requirements

Associate degree in Business, Communications, or related field required; bachelor’s degree preferred
1–2 years of customer service or client-facing experience
Problem-solving skills
Excellent verbal and written communication skills
Teamwork and collaboration skills
Leadership mindset

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