Customer Service Representative - Government Products

📋 Description

• Provide high-quality, empathetic inbound customer service to members, resolving questions and
• Explain benefits, coverage details, and applicable policies clearly and accurately while ensuring
• Apply established service-recovery processes to manage complex or sensitive customer situations and
• Deliver consistently high levels of service satisfaction while maintaining accuracy
• Manage multiple systems, customer interactions, and information sources simultaneously while
• Collaborate closely with teammates to resolve customer issues, share knowledge, and contribute to a

🎯 Requirements

• High school diploma, GED, or equivalent; relevant work experience may be considered in place of the
• 2+ years of customer service experience, preferably in a healthcare-related environment.
• Excellent verbal and written communication skills, with the ability to explain complex information
• Strong customer-service orientation and demonstrated ability to deliver quality experiences in a
• Advanced multitasking and time-management abilities, with strong attention to accuracy and detail.
• Ability to learn quickly, retain detailed product and process information, and apply knowledge

🎁 Benefits

• Fully remote work opportunity within eligible U.S. states.
• 4–6 weeks of paid training, with training scheduled Monday through Friday, 8:00 a.m.–4:30 p.m. CT.
• Competitive salary grade of $34,100–$53,200, with a typical hiring range of $33,300–$43,680
• Potential eligibility for additional incentive-plan compensation.
• Medical, dental, and vision coverage.
• Paid time off and paid holidays.