Customer Service Representative - Japanese and English (Interim)

📋 Description

• Engage and delight customers (sellers and buyers) by solving complex challenges
• Manage disputes and complaints
• Ensure customer queries are addressed and resolved correctly and timely via diverse channels (chat
• Mediate disputes between sellers and buyers and find mutually agreeable solutions
• Provide valuable feedback to improve customer experience
• Work closely with teams such as Sales and Experts to improve overall Customer Experience

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Experience with Live Channels is highly valued
• Professional speaking and writing skills in Japanese and English
• Strong analytical and critical thinking skills
• Previous experience in customer service environment or customer-related role (hospitality, tourism
• Ability to switch between various customer channels (phone, email)

🎁 Benefits

• Competitive Annual Gross Base Salary: €18,000 - €23,000
• Health Insurance from day 1 (including dental coverage)
• Work From Home Allowance
• Commuting costs covered
• Amazing office in the centre of Lisbon
• €100 Catavoucher when joining