Customer Service Representative - Japanese and English (Interim)

📋 Description

• Engage and delight customers (Sellers and Buyers) by solving complex challenges and managing
• Address and resolve customer queries in a correct and timely manner via diverse channels (chat
• Mediate between sellers and buyers in disputes and find solutions that work for both

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Experience with Live Channels is highly valued
• Professional speaking and writing skills in Japanese and English
• Strong analytical and critical thinking skills
• Preferably previous experience in a customer service environment or customer-related role
• Ability to quickly switch between various customer channels, like phone and e-mail communications

🎁 Benefits

• Competitive Annual Gross Base Salary of €18,000 - €23,000 depending on level, competencies, and
• Health Insurance from day 1 (including dental coverage)
• Work From Home Allowance
• Commuting between home and office is covered by Catawiki
• Amazing office right in the centre of Lisbon