Customer Service Representative (Mandarin Bilingual)

📋 Description

• Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records
• Prepare/review estimates, product details, pricing, and glass/order information
• Send invoices, collect deposits, follow up with customers, coordinate approvals, and support

🎯 Requirements

• At least 3 years proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy and familiar with current technologies, like desktop sharing, cloud services, CRM and
• Experience with word-processing software and spreadsheets (e.g., MS Office)

🎁 Benefits

• Performance incentives
• Paid training
• 100% work-from-home
• Holiday and overtime pay
• Career growth opportunities