Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records.
Prepare/review estimates, product details, pricing, and glass/order information.
Send invoices, collect deposits, follow up with customers, coordinate approvals, and support

🎯 Requirements

At least 3-years proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and
Experience with word-processing software and spreadsheets (e.g., MS Office)

🎁 Benefits

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home

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