Customer Service Specialist - Evening/Night Shift

📋 Description

• Provide an outstanding customer experience across all channels in all regions, including but not
• Handle escalated and complex inquiries with empathy, professionalism, and accuracy.
• Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive
• Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes.
• Drive customer engagement and repeat use by proactively educating users on StockX features
• Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned

🎯 Requirements

• High school diploma or equivalent required.
• 2–3 years of experience in Customer Service, Sales Support, or E-commerce.
• 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat
• Proven ability to drive customer retention, satisfaction, and repeat engagement.
• Strong communication, empathy, and active listening skills with a sales mindset that identifies
• Detail-oriented and organized, with strong follow-through and a results-driven mindset.