Oversee the customer service team daily work towards operational targets
Train/coach team members
Handle customer escalations
Identify areas for service and policy improvements to boost efficiency and satisfaction
Propose and oversee projects to address improvements and measure success
Represent FARFETCH and convey the voice of customers to partners

🎯 Requirements

Experience in customer service; fashion retail preferred.
Thrive under pressure in a fast-paced setting.
Able to lead and organize a team.
Strong critical thinking for service improvement.
Analytical skills.
Fluent English; excellent verbal and written communication.

🎁 Benefits

Remote work option
Inclusive, equal opportunities employer

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