Customer Service Supervisor (Late Shift)

📋 Description

• Oversee daily CS team work toward targets.
• Train, coach and develop team members.
• Handle customer escalations.
• Provide product/service information to customers.
• Represent Farfetch to customers and partners.
• Relay customer feedback to internal teams.

🎯 Requirements

• Experience in customer service, ideally fashion/retail/luxury/e-commerce
• Proven experience leading or coaching a CS team
• Able to organise workloads, manage priorities and daily operations
• A strong problem-solver with escalation handling
• Analytical; able to use data and reports to drive improvement
• Proficient in customer service systems and Microsoft Office
• Fluent in English with strong written and verbal communication
• Available to work late shift

🎁 Benefits

• Health insurance for the whole family
• Training opportunities and LinkedIn Learning access
• Flexible benefits program