Customer Service Supervisor (Late Shift)

📋 Description

• Oversee daily customer service team work toward targets.
• Train, coach and develop team members.
• Handle customer escalations.
• Provide information regarding products/services to customers.
• Be the face of Farfetch to customers and partners.
• Be the voice of the customer to Farfetch internal teams.

🎯 Requirements

• Experienced in customer service, ideally fashion/retail/luxury/e-commerce.
• Experience leading or coaching a customer service team.
• Skilled at organizing workloads and managing priorities.
• Problem-solver able to handle escalations and resolve issues.
• Analytical with ability to use data/reports to improve performance.
• Proficient in customer service systems and Microsoft Office.
• Strong communicator with colleagues and stakeholders.
• Fluent in English with excellent written and verbal skills.
• Available to work late shifts.

🎁 Benefits

• Health insurance for the whole family and well-being tools.
• Training opportunities and LinkedIn Learning access.
• Flexible benefits program.