Customer Service & Virtual Assistant (E-commerce)

📋 Description

• Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
• Process customer orders accurately and ensure all required information is complete.
• Follow up with fulfillment and delivery partners regarding cancelled orders.
• Speak with customers to understand cancellation reasons and recover orders whenever possible.
• Maintain accurate customer and order records in shared Google Sheets.
• Make outbound calls to request product reviews and explore relevant upselling opportunities.

🎯 Requirements

• Lebanese national currently based in Lebanon
• Native Arabic speaker with a very good command of both English and French
• Previous customer service experience with e-commerce brands in Lebanon
• Hands-on experience using Shopify
• Comfortable working with CRM systems, Microsoft Excel, and Google Sheets
• Comfortable and confident speaking with customers, requesting reviews, handling objections, and

🎁 Benefits

• Base salary of $250 to $350 per month
• Performance bonuses for orders completed above the defined target
• Clear progression path to Senior Customer Service or Head of Customer Service position
• Exposure to multi-brand customer service, regional e-commerce operations, and team leadership