Customer Solutions Manager

📋 Description

• Drive Operational Rigor & Hit KPIs: Manage day-to-day operations of the Columbus support team
• Develop Talent & Drive Accountability: Lead, mentor, and inspire a team of Support Specialists.
• Manage Performance Confidently: Actively develop your team through regular coaching and performance
• Own Escalations & Champion the Voice-of-the-Customer: Serve as the primary escalation point for
• Establish Reporting Discipline & Act on Data: Build an ingrained habit of data review and
• Champion AI as an Enabler: Lead your team through our technological transformation. Support the

🎯 Requirements

• Seasoned Leadership: A proven track record of managing support teams, with a required background in
• CRM & QA Tool Expertise: Hands-on experience managing and optimizing modern Customer
• MarTech Affinity: A strong interest in or familiarity with the Marketing Technology (MarTech)
• High Performance Standards: Experience building and sustaining high-performing teams, with the
• Operational & Data Literacy: Deep expertise in establishing reporting cadences and acting on
• AI & Tech Fluency: A strong understanding of how AI tooling augments (rather than replaces)

🎁 Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation