Customer Solutions Representative (Retention)

📋 Description

• Retain existing merchant accounts by identifying concerns, resolving outstanding issues, and
• Address pricing and fee questions by explaining applicable rate structures, providing competitive
• Help customers understand basic equipment functionality, identify when alternative equipment may be
• Act as a customer point of contact while service issues are being addressed, coordinating with
• Educate merchants on available loyalty and payment-related programs and explain how these offerings
• Maintain current knowledge of payment processing rates, products, services, and relevant industry

🎯 Requirements

• High school diploma or equivalent required; some college education is preferred
• 1–3 years of previous experience in a call center or customer service environment
• 1–3 years of experience in sales, customer retention, loyalty, account management, or a related
• Strong ability to build rapport quickly and communicate clearly with customers in both routine and
• Customer-focused mindset with the ability to understand concerns, identify root causes, and
• Strong influencing, negotiation, problem-solving, and active-listening skills

🎁 Benefits

• Compensation: $15.00–$17.00 per hour, plus a monthly bonus
• Medical, dental, and vision coverage
• Paid time off, including vacation, sick time, and holidays
• Birthday holiday
• Education assistance
• 401(k) plan with company match