Customer Solutions Specialist II

📋 Description

• Deliver Expert Technical & Product Support: Act as the primary point of contact for our global
• Complex Troubleshooting: Support clients with account setup, platform navigation, affiliate S2S and
• Clear Communication: Translate intricate technical concepts and platform workflows into clear
• Root-Cause Analysis: Go beyond surface-level answers by replicating customer environments
• Leverage Modern Tooling: Utilize internal and AI-powered diagnostic tools to streamline issue
• End-to-End Case Ownership: Manage multiple concurrent inquiries, ensuring every case is accurately

🎯 Requirements

• 2+ years of hands-on technical support (ideally B2B SaaS), front-end web development or digital
• Strong technical aptitude and a curious mindset for the ever-evolving world of affiliate marketing
• Customer-First Mindset: Deeply empathetic and customer-centric, dedicated to advocating for client
• Technical & Domain Literacy: Working knowledge of HTML/CSS/JavaScript, APIs, SQL, and SFTP
• Analytical Problem-Solving: A systematic troubleshooter who identifies root causes without relying
• Communication & Composure: Ability to translate complex technical concepts into clear

🎁 Benefits

• Flexible Working: Responsible PTO policy that allows you to take the time off you need to rest and
• Health and Wellness: Mental health and wellness benefit includes up to 12 fully covered
• Stake in Growth: Restricted Stock Units (RSUs) as part of total compensation with a 3-year vesting
• Learning and Development: Free Coursera subscription and PXA certification courses.
• Parental Support: 26 weeks of fully paid leave for primary caregiver and 13 weeks fully paid for
• Technology Financial Support: Technology stipend for home office setup and monthly internet