Customer Success

📋 Description

• Build trusting, strategic relationships with customer decision makers to understand their business
• Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage
• Monitor usage patterns and identify optimization opportunities, proactively addressing
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to

🎯 Requirements

• 8+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect
• Mandarin language fluency
• Experience driving success across both consumption-based and seat-based business models, with
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and
• Strategic mindset to identify growth opportunities and translate them into actionable expansion
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues
• Visa sponsorship (we do sponsor visas, and we retain an immigration lawyer to help)