Customer Success & Account Manager — AI Agents

📋 Description

• Own a book of customers, understanding their live status, issues, and opportunities.
• Act swiftly to address customer questions, open items, and implementation blockers.
• Facilitate customer onboarding by configuring AI agents and connecting supported systems.
• Test configurations and ensure everything is functioning before customer launch.
• Troubleshoot issues independently, escalating only when necessary.
• Document customer interactions and recurring problems to improve processes.

🎯 Requirements

• 2+ years of experience in a customer-facing B2B software role.
• Proven track record of managing customer accounts independently.
• Excellent spoken and written English communication skills.
• Experience in configuring software applications.
• Technical proficiency to troubleshoot and learn new software.
• Strong organizational skills to manage multiple accounts and open items effectively.

🎁 Benefits

• Fully remote work environment with opportunities to collaborate with a diverse team.
• Access to ongoing professional development and learning opportunities.
• Competitive compensation package based on experience.
• Opportunity to work in a fast-paced, innovative company at the forefront of AI technology.
• Culture of open communication and continuous improvement.
• Involvement in shaping the future of AI solutions for businesses.