Customer Success Advisor

📋 Description

• Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase
• Act as the 'voice of the customer' inside the company.
• Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams —
• Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared
• Drive key metrics such as GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.

🎯 Requirements

• Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or
• Demonstrated ability to communicate technical risk to non-technical/executive audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success

🎁 Benefits

• Meaningful Equity: Every "Safestar" is a shareholder. You aren't just an employee; you are a
• Unlimited Leaves: We don't believe in clock-watching. We offer unlimited leave because we trust you
• Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you
• Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves