Customer Success Advisor, Health Plans

📋 Description

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting
• Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in
• Build a multi-threaded network across economic, clinical, operational, and executive stakeholders
• Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence, then lead
• Partner with Sales on cross-sell and upsell and mobilize Sword's internal specialists as resources
• Operate with significant autonomy, identifying emerging risks and opportunities, defining strategy

🎯 Requirements

• Substantial experience managing health plans as customers from a digital-health
• A track record of retaining and growing consequential payer relationships, including securing
• Working depth in claims and ROI economics, with the ability to interrogate methodology, reconcile
• Strong executive judgment and exceptional written and verbal communication across functions
• Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style, plus
• The ability to thrive in highly ambiguous environments where priorities evolve quickly and success