Customer Success Architect

📋 Description

• Provide technical expertise for the post-sales customer experience
• Advise customers on technical best practices including Sigma best practices, performance and
• Capture product feedback from customers and engage with product team to improve roadmap
• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to
• Cultivate customer references for the marketing team
• Design and develop software solutions for Business Intelligence and analytics products

🎯 Requirements

• Minimum 10 years of business intelligence experience working in a customer-facing technical role
• Customer relationship skills
• Experience with database concepts
• Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
• Designing, developing, and writing software and custom solutions using technologies such as
• ETL experience

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits