Customer Success Architect, Japan

📋 Description

• Drive adoption, retention, expansion, and overall satisfaction through ongoing strategic, business
• Serve as the senior post-sales strategic, technical and business advisor for a portfolio of
• Translate ambiguous, high-stakes business outcomes into rigorous Customer Success Plans with
• Prepare executive-ready reporting with regular reviews, demonstrating impact on adoption
• Provide deep technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity models
• Own the lifecycle of your account portfolio's adoption, retention, and expansion outcomes.

🎯 Requirements

• Must be a Japanese citizen based in Japan
• Mandatory Japanese (native or professional level) and English language proficiency
• Hands-on experience building or owning CI/CD pipelines end to end, including pipeline as code
• Career built across different customer-facing roles such as Technical Account Management
• Track record of being trusted by customer executives and internal leadership to operate with
• Deep, hands-on expertise in DevSecOps practices with SAST, DAST, SCA, container scanning

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave