Customer Success Associate

📋 Description

• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many
• Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging
• Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate
• Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and
• Support customers in achieving their goals through structured success journeys and best practice
• Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles
• Experience managing high-volume account portfolios or working in a scaled/tech-touch model
• Strong communication skills, with the ability to engage customers effectively in one-to-many formats
• A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions
• Highly organized with the ability to manage competing priorities at scale
• Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment