Customer Success Associate

📋 Description

• Onboard and re-engage customers to drive adoption and usage
• Coordinate deployment plans and engagement initiatives for timely execution
• Deliver product demonstrations and training to show Symphony functionality
• Update collateral, training materials, and customer docs
• Track engagement metrics and provide feedback to improve programs
• Collaborate cross-functionally to resolve issues and ensure quality experience

🎯 Requirements

• 1+ years in Customer Success, Account Management, Support, or related SaaS roles
• Highly organized with ability to manage multiple customer activities
• Strong communication and presentation skills
• Comfortable learning new technologies in a technical product environment
• Enjoys a fast-paced setting and direct customer interaction
• Experience in financial services, FinTech, or enterprise SaaS

🎁 Benefits

• Regional-specific competitive benefits
• Build your own Benefits (BYOB) perk
• Local events, team building, and development opportunities