Customer Success Associate Director, E-commerce

📋 Description

• Act as the connector between retail media strategy and content execution, ensuring that media
• Work with our customers to understand their ecommerce needs, focusing on how we use our products
• Provide data-driven content recommendations and optimizations across retailer platforms (e.g.
• Understand Ecommerce data and how it can be used to grow improve profitable market share
• Be an expert on the CommerceIQ platform, helping customers apply best practice strategies to
• Focus on moving the needle with respect to our customer’s KPIs and continuously showcase the value

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communication, Economics or related field
• 5+ total years of professional work experience
• 3+ years experience working in the ecommerce industry at a brand, consulting firm, agency, Amazon
• Strong written and verbal communication, project management and client management skills
• An analytical approach to problem-solving with advanced Excel (and/or *SQL) skills, along with
• Track record of retaining and renewing Enterprise customers in the SaaS space

🎁 Benefits

• Medical, vision, and dental coverage
• 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet