Customer Success Associate

📋 Description

• Support customers throughout their lifecycle to ensure continued usage and long-term success with
• Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion
• Assist in forecasting retention and growth through accurate health scoring and reporting
• Prepare and support business reviews by gathering usage data, outcomes, and operational insights
• Create and maintain enterprise-level reporting to help customers understand value and ROI
• Surface customer feedback and trends to internal teams to inform product improvements

🎯 Requirements

• 3-5 years of experience in Customer Success, Account Management, or a related client-facing role
• Strong communication skills with the ability to explain concepts clearly and empathetically
• Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
• Data-driven mindset with comfort interpreting usage metrics and health indicators
• Highly organized and able to manage multiple customer initiatives simultaneously
• Collaborative and proactive, with a strong sense of ownership and accountability

🎁 Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag