Customer Success Associate LATAM (Portuguese-speaking)

📋 Description

• Identify opportunities, manage the sales cycle, and build strategic customer relationships.
• Handle requests from your book of business (support, billing, documentation) to ensure a positive experience.
• Adapt account strategy to meet different customer requirements efficiently.
• Advise customers to maximize their use of the Datadog solution.
• Monitor usage trends to identify renewal risks and boost adoption.
• Collaborate cross-functionally with support, product, finance, and legal teams.

🎯 Requirements

• Customer-minded and value-driven.
• Motivated by a sales career with growth in CS.
• Strong written and verbal communicator with attention to detail.
• Experience negotiating contracts and pricing objections for upsell.
• 1+ years in a customer-facing role and desire to grow in CS.
• Passionate about building long-term relationships.

🎁 Benefits

• Best-in-breed onboarding.
• Sales training in MEDDIC and Command of the Message.
• Inclusive culture and Community Guilds.
• Mentor and buddy program for in-house networking.
• Continuous professional development and product training.
• New hire stock equity (RSU) and ESPP.