Customer Success Associate – Scale

📋 Description

• Drive product adoption via 1:1 and 1:many channels (video, email, webinars).
• Support a range of digital touchpoints to deliver value across the lifecycle.
• Proactively engage customers to mitigate risk, renewals, and expansion opportunities.
• Own timely escalation of customer and internal queries; know when to escalate vs problem solve.
• Conduct engaging customer calls and webinars to drive adoption.
• Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.

🎯 Requirements

• Experience in customer success, support, sales, or customer marketing.
• Excellent communication and relationship-building; accountable for customer success.
• Ability to create and deliver compelling customer materials.
• Strong organizational skills; can plan milestones and track projects.
• Understanding value measurement and renewal processes; recurring revenue experience a plus.
• Fluent written and spoken English.

🎁 Benefits

• Remote-first environment; some roles may be hybrid.
• Great team spirit and culture.
• Diversity and inclusion networks.
• Charity and volunteering opportunities.
• Global sustainability initiatives.
• Wellness and wellbeing programs.