Customer Success Associate - Spanish Speaking (Boston)

📋 Description

• Identify opportunities and manage the full sales cycle with customers
• Build strategic relationships to drive retention and growth
• Advocate for customers and deliver a positive onboarding experience
• Guide customers on leveraging Datadog effectively
• Monitor usage trends to spot renewal risk and adoption gaps
• Collaborate with support, product, finance, and legal teams

🎯 Requirements

• Full professional proficiency in Spanish (spoken and written)
• 1+ years in a customer-facing role
• Excellent communication and attention to detail
• Negotiation skills for upsell/cross-sell
• Passion for building long-term customer relationships
• Knowledge of MEDDIC and Command of the Message (sales)

🎁 Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive culture and Community Guilds
• Mentor and buddy program for networking
• Ongoing professional development and career pathing
• Generous global benefits