Customer Success Coordinator

📋 Description

• Serve as the primary point of contact for customers, building trusted relationships through
• Understand learner needs and proactively provide solutions, recommendations, and guidance to
• Onboard new learners and guide them through available services, ensuring a smooth and successful
• Provide ongoing customer support, troubleshoot issues, and resolve concerns efficiently.
• Collaborate with cross-functional teams to improve processes and strengthen the overall learner
• Monitor customer usage and performance to identify opportunities for engagement, upselling, and

🎯 Requirements

• Bachelor's degree in Teaching or a related educational field.
• At least 2 years of experience teaching English; previous experience in customer success or account
• Fluent English proficiency, both written and spoken.
• Strong communication and interpersonal skills, with the ability to establish rapport and build
• Excellent problem-solving and critical-thinking abilities, with a customer-oriented approach.
• Ability to work independently, prioritize effectively, and manage multiple responsibilities in a

🎁 Benefits

• Competitive compensation of US$700–850 per month.
• Fully remote position based in Brazil.
• Flexible work-from-home environment.
• Contractor arrangement.
• Opportunity to work with a dynamic and diverse international team.
• Opportunity to combine expertise in English teaching with customer success and relationship