Customer Success Coordinator

📋 Description

• Be a proactive member of your team advocating customer needs internally, owning their challenges
• Support customers across the Office platform
• Provide the initial response to tickets and assign incoming tickets to the team depending on the
• Respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in
• Handle dissatisfied customers in a polite and professional fashion
• Maintain broad knowledge of all company products, services, and promotions

🎯 Requirements

• 1-2 years of previous experience in a customer-facing position
• Motivated by a fast-paced environment where you will have to constantly adapt - no two days are the
• Excellent written and verbal English skills as well as a confident phone manner and active
• Excellent customer services skills, demonstrated daily by working quickly and accurately to resolve
• Ability to multitask, prioritise, and manage time effectively
• Awareness of your own strengths and areas for growth, and a desire to develop and apply new skills

🎁 Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Access to free mental health support
• Flexible working arrangements