Customer Success Coordinator - Adoption

📋 Description

• Partner with Customer Success Managers to support the execution of customer adoption initiatives
• Develop deep expertise in the Allego platform and apply that knowledge to help customers configure
• Manage customer and CSM execution requests through an intake process, balancing priorities and
• Lead customer-facing configuration sessions, office hours, and platform training as appropriate.
• Partner with Allego Support and other internal teams when customer needs require technical
• Deliver scoped Success Acceleration Services (SAS) engagements, providing hands-on configuration

🎯 Requirements

• 1–2+ years of professional experience in customer service, customer success, or account management
• Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform.
• A natural curiosity and ability to quickly learn new products, workflows, and customer use cases.
• Strong organizational and project management skills with the ability to manage multiple CSM and
• A high level of ownership, responsiveness, and follow-through with customers.
• Exceptional attention to detail and commitment to delivering high-quality work.

🎁 Benefits

• Paid in local currency: 65,000,000 COP - 95,000,000 COP per year
• Remote work with collaboration with the team
• Access to Remote's standard contractor benefits such as secure payments and benefits packages