Customer Success Coordinator - Adoption

📋 Description

• Work in partnership with Directors to support post implementation support
• Provide customer support via email and Zoom
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed
• Work with Allego Product and Product Development teams to escalate and manage the resolution of
• Host live office hours training sessions for new and existing customers

🎯 Requirements

• 1-2 years professional experience in customer service, client relations and/or account management
• Ability to work well and contribute independently as well as in a team environment
• Ability to manage both long-term projects and short-term tasks effectively
• Extremely responsive to customers, and demonstrates a high level of urgency and ownership of
• Highly detail-oriented and quality driven
• Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus

🎁 Benefits

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching