Customer Success Coordinator - French Speaker (VIE Contract)

📋 Description

• Operational Management: Manage a combination of customer-facing and non-customer-facing operational
• Direct Customer Support: Deliver platform demonstrations, buyer trainings, back-office support
• Cross-Departmental Collaboration: Liaise between the customer and other EcoVadis departments
• Process & Service Improvement: Improve quality of service by recommending improvements to
• Program Empowerment: Empower customers on program implementation by assisting with creating
• KPI & Performance Monitoring: Enable customers to monitor their performance and progress

🎯 Requirements

• Professional Experience: 2+ years of successful customer support or account management experience
• Educational Background: Formal education in Supply Chain, Sustainability, or Business is highly
• Language Skills: Excellent written and verbal communication in French and English is a strict
• Analytical Skills: Excellent Excel and data analytical skills with ability to summarize complex
• Organizational Excellence: High level of organizational skills with ability to operate
• Technical Literacy: Computer literate and comfortable with Google Suite, Salesforce, AI usage, MS