Customer Success Coordinator - Implementation

📋 Description

• Work directly with ICSMs and Senior ICSMs to support the end-to-end onboarding and implementation
• Hands-on execution and configuration of user groups, content structures, workflows, and tailored
• Train customer platform administrators and project teams on configuration best practices, ensuring
• Assist in tracking project deliverables, managing action items, and ensuring key implementation
• Develop and maintain deep knowledge of the Allego platform functionality, features, and best
• Collaborate closely with internal teams, including Product, Technical Support, and Account

🎯 Requirements

• 1–2 years of professional experience in customer service, client relations, software implementation
• SaaS & Tech Aptitude: Strong technical aptitude with the ability to quickly master software
• Customer Focus: Highly responsive and customer-centric approach, demonstrating urgency, empathy
• Detail & Quality Mindset: Exceptional organizational skills, high attention to detail, and a
• Communication Skills: Excellent written and verbal communication skills, with the confidence to
• Teamwork: Strong interpersonal skills and a collaborative mindset, with a proven ability to partner

🎁 Benefits

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching