Customer Success Director

📋 Description

• Own a portfolio of clients end to end, carrying commercial accountability for retention, expansion
• Drive use case activation, moving accounts from a single repeatable study toward a multi use case
• Own product enablement for your accounts as an ongoing motion, including onboarding, platform
• Build trusted, multi threaded relationships across each account, with particular focus on securing
• Partner with Support to ensure responsive, high context product support that resolves issues
• Advocate for client needs internally with specificity and evidence, informing product roadmap

🎯 Requirements

• 8+ years of market research experience on the supplier side, whether at an agency, research tech
• 6+ years owning client relationships with direct commercial accountability, including leading
• A demonstrated appetite for learning technical products quickly and deeply, with a track record of
• Strong communication and presentation skills, capable of leading training sessions, commercial
• Highly collaborative, with a history of working cross functionally across Sales, Product, and
• Comfortable navigating change and ambiguity in a fast paced, high growth environment

🎁 Benefits

• Competitive salary + commission plan if applicable to role
• Equity Options
• Healthcare (medical, dental, and vision)
• Additional Coverage
• Company laptop and one-time onboarding Technology Stipend
• 401(k) with company match