Customer Success Director

📋 Description

• Strategic account leadership
• Executive-level trust and risk management
• Cross-functional influence
• AI-forward operating model
• Mentorship and barsetting
• Deep domain expertise

🎯 Requirements

• 10+ years in customer success, account management, or a client-facing strategic role, ideally in
• A track record of owning complex, high-revenue accounts end-to-end, including renewal and expansion
• Comfort operating with VP/C-suite stakeholders and navigating ambiguity, competing priorities, and
• Strong commercial acumen — you understand how your accounts’ health connects to revenue, retention
• Demonstrated, hands-on fluency with AI. You go well beyond prompting a chatbot — you’ve built or
• A demonstrated pattern of raising the level of people and process around you, even without a title

🎁 Benefits

• 100% covered Medical/Dental/Vision for employee, competitive dependent coverage
• Stock options
• 401K
• Generous PTO policy
• Team offsites, social events & happy hours
• Life Insurance