Customer Success Director, Banking APAC

📋 Description

• Define and scale the Banking Success Playbook: onboarding standards, adoption maturity models
• Develop a repeatable banking point-of-view across payments rails, stablecoin flows, treasury
• Provide functional guidance and mentorship to CSMs supporting the banking segment
• Support strategic banking customers through POCs and build outcome-based success plans tied to
• Proactively identify opportunities for adoption, architecture alignment, roadmap influence, and
• Own portfolio health and churn mitigation while driving strong GDR and NDR

🎯 Requirements

• 10+ years in Customer Success, Technical Account Management, or Enterprise Client Leadership within
• Strong fluency in banking and payments infrastructure, compliance environments, digital wallets
• Proven ability to manage and grow complex enterprise accounts
• Executive presence with strong commercial judgment and cross-functional leadership
• Ability to translate customer architecture and business goals into outcomes
• Strong analytical, project management, and data-driven decision-making skills