Customer Success Director - Healthcare (C1 - B2B)

📋 Description

• Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong
• Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching
• Establish and deepen executive-level relationships across healthcare organizations, positioning
• Partner cross-functionally with Business Development, Product, Technology, and Operations to shape
• Lead end-to-end lifecycle management across complex healthcare implementations, from solution

🎯 Requirements

• 8+ years of experience in customer success, partnerships, consulting, or related roles, with
• Proven track record of building and leading high-performing teams while driving measurable customer
• Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital
• Strong executive presence with the ability to influence and build trust with senior stakeholders
• Strategic thinker with the ability to translate complex problems into actionable plans and scalable
• Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented

🎁 Benefits

• Comprehensive healthcare plans
• Family-building benefits (fertility and adoption/surrogacy support)
• Flexible time off
• Annual wellness stipend
• Free OneMedical memberships for you and your dependents
• CLEAR Plus membership