Customer Success - EMEA - Nordics

📋 Description

• Partner directly with customers across the Nordics Region to drive adoption of the ElevenLabs
• Administer onboarding and enablement tactics across multiple products, advising on best practices
• Analyze product usage and performance signals to identify friction points, unblock adoption, and
• Own commercial outcomes across a defined set of accounts, measured by Gross Revenue Retention and
• Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales

🎯 Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS
• Fluent in Swedish and English
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

🎁 Benefits

• Innovative culture: part of a generational opportunity to define the trajectory of AI, surrounded
• Growth paths: dynamic team with countless opportunities to drive impact beyond your immediate role
• Learning & development: proactive support through an annual discretionary stipend.
• Social travel: annual discretionary stipend to meet up with colleagues each year.
• Annual company offsite: the entire team is brought together in a new location each year (past
• Co-working: monthly co-working stipend if not located near one of our main hubs.