Customer Success Engagement Rep

📋 Description

• A point of contact during onboarding, coordinating with implementation and account teams to ensure
• Have a working knowledge of the product(s) and be able to speak to or demo use cases at a high level
• Making calls into employer groups to schedule demonstrations of product/platform
• Keeping onboarding demo pipeline full by proactively reaching out to new clients through calling
• Setup of new partner portals and edits of existing partner portals, including any custom branding
• Assist with bulk user and client uploads to set up clients in platform

🎯 Requirements

• One or more years of experience in customer service, telemarketing, administrative, and/or sales
• Excellent interpersonal, verbal, and written communication skills, including active listening and
• Effective customer service skills with a professional sense of compassion for difficult situations
• Computer proficiency required, including Microsoft Office skills, email, internet, and CRM systems
• Ability to manage heavy volume of phone communication
• Ability to organize and efficiently manage multiple priorities with a sense of urgency