Walk new customers from signed contract to live Descope integration, hands-on
Pair with their engineers on Flows setup, SDK wiring, and auth workflow design
Run technical kick-offs, set milestones, and stay in the room until things work
Own the hard stuff: SAML misconfigurations, OIDC token edge cases, SCIM sync failures, MFA
Write code when it helps (minimal repro, feature showcases, quick scripts)
Know when to escalate to engineering and how to translate 'it's broken' into an issue report

🎯 Requirements

4+ years in a customer-facing technical role: CSE, Solutions Engineer, Technical Account Manager
Can debug OAuth2, OIDC, SAML, and MFA integrations without Googling the basics
Solid working knowledge of JavaScript/TypeScript (React, Node.js, Next.js)
Bonus: shipped mobile code in Swift or Kotlin
Writes clearly in docs, Slack, issue reports, and customer emails
Comfortable holding difficult conversations with frustrated customers and coming out with a plan

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