Work directly with all users to ensure they can get the most value from the platform
Answer questions in Intercom, Slack, on the phone, or through email
Read API documentation and understand how standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs
Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and
Participate in on-call rotation to provide timely support and ensure continuity for customer needs

🎯 Requirements

2+ years in a customer-facing role (doesn't need to be technical)
Technical background either through experience or education
Conversant in SQL or willing to learn the basics and more advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, and humility
Excellent verbal and written communication skills

🎁 Benefits

Meaningful equity compensation in the form of ISO options
Early exercise and 10-year post-termination exercise window

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